Our Guarantee, Refund & Return Policy
At Hope Premium Foods, we work to select suppliers of our meats and other food offerings which we trust will exceed your expectations.
Specifically, our Hope All Natural Beef products are carefully chosen from All Natural USDA choice and higher graded beef. When you order Hope All Natural Beef steaks, you can be assured that every steak has been monitored properly during the wet-aging process to meet our 21 day minimum guarantee. The aging process creates the robust and delicious beef flavor you expect.
The Hope Premium Foods family of products are selected, processed, and packaged with freshness and convenience in mind. Our meats are flash frozen quickly as possible to lock in freshness, flavor and wholesomeness.
All of our products will ship frozen to your door. While most deliveries will arrive with your product still frozen, weather and delivery delays may result in your product arriving thawed. Product that arrives thawed but still cold can be re-frozen or used within 2-4 days.
Hope Premium Foods is not responsible for product after delivery. Once product is delivered it is your responsibility to ensure it is refrigerated, freezer or used in a timely fashion.
Please note your signature will not be required for delivery.
Hope Premium Foods ships all of its products in clearly identified boxes with unique product label on the box which contains all tracking and product information.
If your products arrive damaged or fully thawed and is not cold, please document the time and date of delivery, take a picture of the damaged product beside the unique product label on the box. This box label is critical as it all tracking and product information. Photos will be required and must be emailed along with a brief description of the issue to us within 24 hours of delivery for any replacement or credit.
Hope Premium Foods reserves the right to determine what action is required in this situation.
Due to the our products being perishable, there are NO RETURNS. Do NOT ship any damaged products back to us. We suggest you dispose of them as soon as possible so it does not get mixed up and mistaken with other products you might have in your freezer or refrigerator.
Please note – Hope Premium Foods is not responsible for delays in shipping which resulted from you providing us with an incorrect or incomplete address. Customers are responsible and required to provide accurate shipping addresses for UPS to guarantee delivery. Failure to provide correct shipping addresses voids our product replacement and credit policy and will require additional payment (including the cost of shipping) if a replacement order is to be sent.
If for any reason, you have concerns with your recent delivery, please call Customer Support at _________________and / or email us the required information as noted above to firstname.lastname@example.org (Mon-Fri 8am – 5pm CST) within 24 hours of delivery of your order. We will address your concerns and work with you to achieve an appropriate resolution of your issue. Damaged or late deliveries not reported within 24 hours will not be replaced nor will credit be given toward your next order.
DO NOT CONSUME PRODUCT WHICH ARRIVE DAMAGED OR THAT DID NOT ARRIVE COLD. HOPE PREMIUM MEATS AND ITS AFFILIATES SHALL NOT BE RESPONSIBLE FOR ANY RESULTING ISSUES IF YOU ELECT TO CONSUME THESE PRODUCTS.
Hope Premium Foods provides clear identification on each label on every box of product for tracking and product information purposes. Along with this information, you will find the approved Nutritional Facts associated with the product(s) in the box.